waay.

03 / Support

For Waay on iPhone

Let's get you
back on your way.

Find a quick answer below or write to a real person. Tell us what happened and we'll help you get the ride moving again.

Need a hand?

Tell us where
you got stuck.

Email support

wojtek@binarka.pl

Include your Waay version, iPhone model, iOS version, and a screenshot or exact error message if you have one. Please do not send passwords or payment information.

Quick fixes

Common
questions.

01A route will not load or update. What should I try?

Check that your iPhone has a working internet connection, then try the request again. If it still does not finish, close and reopen Waay.

If the problem continues, email us with the route or journey name, what you asked Waay to do, and the exact error message you saw.

02How do I fix location or tracking access?

In Waay, open Settings → Permissions. You can also open the iPhone Settings app, choose Waay, and review Location access. Precise Location helps Waay start routes near you and show your position accurately.

03I cannot sign in or forgot my password.

On the sign-in screen, choose Forgot password? and enter the email address used for your account. If you use Sign in with Apple, continue with the same Apple Account you originally chose.

04My Premium purchase is not showing.

Open the Premium screen and tap Restore Purchases. Make sure your iPhone is signed in to the same Apple Account that made the purchase. If access still does not appear, include a screenshot of the message in your email to us. Never send payment details or passwords.

05Strava will not connect or import a route.

Open Settings → App settings → Strava, disconnect, then connect again and approve the requested access. For a public route, you can also paste its full Strava route link into the importer.

06How do I delete my account and data?

Open Settings → Account → Remove account in Waay, then confirm the request. This permanently removes your account and its associated data. If you cannot access the app, email support from the address connected to your account.